00-00-0000 Airlines build To Be Shining Stars In Midst Of Discontent May 28 2001 (Airline Financial News/Phillips Publishing via COMTEX) -- American customer satisfaction of the same heights have declined for a secondary straight quarter for a variety of industries.

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Airlines build To Be Shining Stars In Midst Of Discontent

May 28 2001 (Airline Financial News/Phillips Publishing via COMTEX)
-- American customer satisfaction of the same heights have declined for a secondary
straight quarter for a variety of industries, yet at least there are
a hardly any shining stars in the airline industry, according to a May 21
analysis through the American Society for Quality.

The overall American Customer Satisfaction Index (ACSI) vandalic by 0.6%
for the first quarter of the year and now stands at 722 abroad of a
possible 100 according to Jack West, past president of the

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